A national retailer has asked Juniper Innovations to provide technology help and advice to track and measure cultural improvements, in the form of key performance indicators.
The problem
The client required advice in a number of areas:
- Knowledge and bench marking to help improve productivity improvements through lasting cultural changes
- Advice on how to use Kaizan cycles (continuous improvement) to help create and measure cultural changes and team morale
- How to best create a new positive culture in a new, large complex warehouse environment
The solution
Juniper Innovations provided advice and recommendations based on:
- Client knowledge and relationships enabling sharing of real case studies across non-competitive companies
- Industry experience giving a background methodology to how other companies have worked to achieve positive results
The benefits
The client received:
- Immediate advice from industry experts
- Case studies to learn from
- Risk management advice
- Deployment approaches
- Tactical recommendations based on current operations
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