Quality
Quality Management & Standards
To ensure you receive products and services that are robust, give longevity, provide value and are flexible to support your changing business you receive consultant expertise and experience that work to the following certifications and standards:
- ISO 9001:2000
- TickIT 2001 Edition
- BS7799/ISO 27001 Information technology – Security techniques, Information security management systems – Requirements
- BS ISO/IEC 20000-1 Information technology – Service management – Specification
- ISO/IEC 12207 Information technology – Software life cycle processes
- Prince 2 2005 Edition
- ISO/IEC 19761: COSMIC FFP
- CMMI: GAP analysis up to L4 performed
- ITIL & BS 15000
Where applicable your data and information security, helpdesk support and business continuity are all covered by these quality standards.
Customer satisfaction
To improve the products, service range and experience you receive you’ll be asked to complete (non-mandatory) feedback. In return we promise to understand your comments and work on making improvements to support you and ensure you are happy with the service. To help, you receive formal feedback forms however also welcome are informal opinions through this website, by email, meetings, telephone or casual conversation.
Health & Safety
Our health and safety policy is to:
- Manage Health & Safety risks arising from our work activities
- Consult employees on health and safety
- Provide and maintain safe equipment
- Ensure safe handling and use of substances
- Provide information, instruction and supervision for employees
- Ensure all employees are competent, trained and educated to do their tasks
- Prevent accidents and cases of work related ill health
- Maintain safe and healthy working conditions
- Review and revise this policy as necessary at regular intervals
Environment
Juniper Innovations is committed to minimising the environmental impacts of our business operations.
Our commitment is to:
- Continuously improve our environmental performance and introduce best practice
- Reduce our resource consumption and improve resource efficiency
- Manage waste using the principles of reduce, re-use and recycle
- Manage our business operations to reduce pollution
- Give due consideration to environmental issues and energy performance in the acquisition, design, refurbishment, location and use of buildings
- Ensure environmental criteria are taken into account in the procurement of goods and services
To meet our commitments we will:
- Provide Executive Board oversight and review of environmental policies
- Communicate internally and externally our environmental policy
- Work together with our people/employees, service partners and suppliers, to promote improved environmental performance
- Promote appropriate consideration of sustainability and environmental issues in the services we provide to our clients
Technology
Juniper’s commitment to you is that all our hardware comes with full support and a warranty. In addition for our consultancy and products we commit to standard service levels or support agreements designed with you around your organisational needs.
Employment
Recruitment, training, education and employment welfare are taken seriously. Our policy standards include the following:
- Equal opportunity
- Disability discrimination
- Age regulations
- Religion & belief
- Race relations
- Training & education
Legal Disclaimer
General Site Disclaimer
To the fullest extent permitted at law, Juniper Innovations (Juniper) is providing this website, its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, products or services included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose.
In addition, Juniper does not represent or warrant that the information accessible via this web site is accurate, complete or current.
In no circumstances, to the fullest extent permitted at law, shall Juniper nor or any of its officers or employees be liable for any loss, additional costs or damage howsoever arising suffered as a result of any use of this web site or the information, content, or products
Copyright
All aspects of Juniper website design, text, graphics and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright Juniper and its affiliates, or their content and technology providers.
Juniper grants permission for the browsing of material it has published on its website pages. It also grants permission to electronically copy and to print in hard copy portions one copy only of any page of this material for personal reference only.
Copyright in all material on this website (unless otherwise indicated) is held by Juniper. The express permission of the Copyright holder must be obtained for any use of this material other than for purposes permitted by law.
Links to Third Party Information
Juniper website may have links to many third party information providers who are not affiliated with Juniper.
Juniper does not endorse any of these sites, nor the information or merchandise contained or offered by these sites. Juniper has not taken any steps to confirm the accuracy or reliability of any of the information contained in such third parties’ websites, and does not make any representations or warranties as to the security of any information (including, without limitation, personal information) you might be requested to give any third party.
You are strongly encouraged to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.
All aspects of these links including, without limitation, text, and graphics, and links, are provided on an “as is” basis with no warranties of any kind.
In no event shall Juniper be liable for any damages whatsoever, including, without limitation, costs of procurement of substitute goods or services, lost profits, lost data, or any direct, indirect, special, punitive, incidental, exemplary or consequential damages related to the use, inability to use, performance or non-performance of the information or merchandise offered by such third party sites, even if Juniper has been advised previously of the possibility of such losses or damages.
Trademarks
Juniper Innovations is a registered trademark of Juniper. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.
Privacy Statement
At Juniper we recognise that your personal privacy is a serious and important issue and we support the principle of protecting privacy on the Internet within the context of current UK legislation.
This privacy policy explains how we treat your personal information. By using Juniper’s web site you consent to the collection and use of your personal information in accordance with this policy. Though the policy has been developed to take account of changes in Internet technology it is subject to change and any such changes will only be notified on this page.
The processing of personal data is regulated by the Data Protection Act 1998. Any requests by individuals for access to information held about them by the Juniper should be made in writing to the Data Protection Officer, Juniper Innovations.
What information is collected?
In order to use the main web site at Juniper, you are currently not required to register or provide any personal information about yourself. Any personal information collected from visitors to our website is on a purely voluntary basis, however by supplying the information you are consenting to Juniper keeping it for a reasonable period of time and using it for the purposes set out below.
On occasions we may ask you to provide some limited information about yourself or your company. This information may include your name, title, institutional affiliation, address, telephone number and e-mail address. It may be stored electronically or manually by the Juniper.
When you use Juniper’s site we automatically issue your computer with a small piece of code (a ‘cookie’) that enables the web pages to be displayed correctly, and the information the cookie provides allows us to manage and improve the services on the website – this cookie does not however contain any personally identifying information.
When you view our web pages as with most other websites, our webservers build logs of activity which contain information about your location in the world and even your computers IP address. In addition on some pages small visible graphics are used to build and enhance this logging system.
What we do with the information?
Any personal information that you provide to us will only be used for the purpose stated at the time we request it. We will not sell, license or trade your personal information to others. We do not provide your personal information to direct marketing companies or other such organisations.
Personal or company information provided by you, and any other information relating to you, will be held by Juniper and may be used for its own marketing purposes, or occasionally shared with other organisations in the prevention of fraud.
Using the logging data we analyse demographic and other statistical information about user behaviour to analyse the popularity and effectiveness of our site. In performing such analysis and in the course of our business we will only ever disclose such information in an aggregated form that is not capable of identifying an individual user.
Any questions?
If you have any queries or concerns about privacy on Juniper Innovations website please contact us.
Site map
To visit the site map and see all the pages on the Juniper Innovations website click here.
