A maintenance and repair organisation required IT strategy advice including a review their existing software, hardware and service levels. Juniper Innovations were asked to provide some advice to help improve both their customer and IT service levels.
The problem
The client required advice in a number of key areas:
- An IT strategy to support a number of UK sites
- Vendor recommendations for work force & inventory control software and supporting hardware
- Ho to improve IT service levels across the organisation
- How to integrate with existing and future business processes
- Integration with other business systems
- Advice on which aspects of IT to outsource or keep in-house
The solution
Juniper Innovations provided advice and recommendations based on:
- Vendor and product knowledge
- Industry experience
- Proven methodology
The benefits
The client received:
- Strategy advice to support the business over the next few years
- IT platform recommendations to support their business
- Vendor, product and service level recommendations
- Risk management advice that could be applied now and in the future
- Bench marked implementation and delivery plans
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