Technology project delivery help given to major maintenance and repair operator

Juniper Innovations have provided technology project delivery to help a major maintenance and repair operator.

The problem

The client required advice in a number of key areas:

  • IT delivery methodology recommendations to support the multiple site solution delivery
  • Vendor recommendations and products to improve operational work force control and customer service
  • Improved IT service levels across the organisation
  • Vendor selection and implementation for commercial off the shelf products
  • Management of bespoke software solutions
  • Advice on which aspects of IT to outsource or keep in-house

The solution

Juniper Innovations provided advice and recommendations based on:

  • Vendor and product knowledge
  • Industry experience
  • Proven methodology

The benefits

The client received:

  • IT platform advice to support their own business and improve customer service levels
  • Methodology¬†recommendations for¬†vendor selection and delivery
  • Risk management advice that could be applied now and in the future
  • Business case support to improve return on investment
  • Project management and communication