Juniper Innovations have provided technology project delivery to help a major maintenance and repair operator.
The problem
The client required advice in a number of key areas:
- IT delivery methodology recommendations to support the multiple site solution delivery
- Vendor recommendations and products to improve operational work force control and customer service
- Improved IT service levels across the organisation
- Vendor selection and implementation for commercial off the shelf products
- Management of bespoke software solutions
- Advice on which aspects of IT to outsource or keep in-house
The solution
Juniper Innovations provided advice and recommendations based on:
- Vendor and product knowledge
- Industry experience
- Proven methodology
The benefits
The client received:
- IT platform advice to support their own business and improve customer service levels
- Methodology recommendations for vendor selection and delivery
- Risk management advice that could be applied now and in the future
- Business case support to improve return on investment
- Project management and communication
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